farpitzs.

“preeminent”?  fancyyyyy. anyway, i can’t wait to hear how to banquet goes! i want pictures.

ragdoll:

Good customer service story:

I’ve got this banquet coming up. It’s for Arbor Day. Being that I work for the Arbor Day Foundation, this is an especially big deal. It’s Our Day. So we throw a pretty nice party, we go to Lied Lodge & Conference Center, eat hors d’oeuvres, give out awards to people who sometimes help plant millions of trees, and dress up all fancy.

In particular, I like to dress up all fancy.

So I got some style advice from preeminent fashion advisor Sara Zucker, who recommended a yellow bowtie from neckties.com, which I order. Now, the biggest flaw in their system is that they don’t send you your tracking number in your email. I’m not sure why this is, but I can go to their page, and they’ll tell me whether my package has been shipped, but they don’t forward me to the USPS/UPS/whatever service’s tracking page. However, they’re pretty good at everything else.

A couple weeks pass and I’m thinking that I really should have gotten my bowtie by now, so I hop on their website, which has a neat live chat support feature, right there in one of their main tabs. Furthermore, right there on that tab, they tell you whether the live chat is open or closed. It’s almost sad that this is so novel. So I hop in and they show me the tracking page (again, why can’t this be mailed to me?) and I see that the package was apparently delivered 11 days ago. Oh noes! Someone stole my bowtie.

This is Tuesday night, the banquet is tomorrow, which means I need the tie by today. What can I do? Without even prompting, the woman on the other end says, no problem, I’ll send you another bowtie at no extra cost, only this time you’ll have to sign for it, and yes, it’ll even be there by Friday. Sure enough, they came through, and here I am holding a lovely butter yellow bowtie that I didn’t even have to buy back from the black market.

Thanks neckties.com, you saved Arbor Day (for me).

(Seriously, who steals a bowtie? They probably just threw it away, when they found out what was in the box. Just put it back in my mailbox.)