truth thursday: madewell (con’td)

as i mentioned yesterday, this feature is not meant to bash or insult a company; these are brands that i have been shopping at for years and will continue to do so. merely, its purpose is to bring to light issues that might not be realized internally. i received a response to my first edition, focused on madewell, from a former employee that i have been given permission to publish as it supports my discussion:

Sara,

My name is (former Madewell employee) and I had the pleasure of interacting with you during the Madewell Blogger breakfast. Can I just say this entry pulled at my heartstrings in more ways then one. Let me start by saying I have worked at Madewell 1 + yr. Truth be told I started there as way to make money while I interned post graduating from college. To my chagrin I have stayed there while I continue to look for a job. As I got to know the brand I developed how shall we say a true soft spot for it.

         Here in lies the problem, as someone who studied photography and marketing I made it well known to my hire ups that I was interested in the corporate level all of the things you spoke of in your post (HAVING ACTUAL BLOGGERS WRITE FOR THE BLOG and using them as a tool of sorts, starting a blog (I started in September 2010), as well as having a blog that is well constructed and not just mismatches of random stuff were things I have suggested). But as time wears on and my soft spot gradually begins to vanish, I have realized Madewell and its parent company JCrew don’t really care about as you so aptly phrased it its devastatingly chic employees. A sad sad truth but reading this made me happy on so many levels.

 Thanks again for this it truly truly spoke to me in so so so many ways

 All the Best,

(former Madewell employee)

i’ll admit that this email made me feel a bit vindicated, but as i said, it isn’t that we’re disgusted by madewell’s behavior thus far, merely disappointed. (if you agree/disagree with this post, let us continue the conversation at sarazucker@gmail.com.)

truth thursday
  1. lucilleduquette said: what a bummer! madewell was one of my favorite events at NYFW because the employees were all so down-to-earth, stylish, and friendly. i also wish we could’ve continued that relationship!
  2. streetelf reblogged this from sarazucker
  3. melsanie said: Amen. I could talk to you about Madewell and J.Crew’s waning customer service, too. Tragic.
  4. sarazucker posted this
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